How a Microsoft Teams BOT can add value to a managed service
A Microsoft Teams BOT supports digital champions programmes delivered by 365Tribe. The tiLly {today i Learned} Teams BOT is branded as the “Champ BOT” to support their brand and links 365Tribes Q&A and digital video content to Champions and employees, at the point of need.
The YourChampions programme is designed exclusively to create a standalone, managed service to help organisations build, deliver, sustain and grow a highly effective network of Digital Champions.
The Champ BOT adds value in number of ways:
- Provides a 24/7 Q&A service
- Connects employees to the Champions in Microsoft Teams
- Allows employees to access a managed M365 Q&A service
- Allows 365Tribes video content to be suggested as part of the answer
- Facilitates a continual service connection to centrally managed / updated Q&A and video content
- Allows clients to build their own contextual Q&A to supplement a central service
- Supports their client retention model
- Generates additional revenue
- Opens up a new channel to market – The BOT is available in the Microsoft Teams Marketplace, with a 30-day free trial
Read their case study below to review how the BOT helped address their challenges and added value to their managed service provision.
